How do I change our bank account details?

To change my bank details, I need to send So Joe an email from my business email address or with a letter using my business letterhead to [email protected]. Please ensure your email states clearly: New BSB and bank account number the name of the account ABN The So...

Why haven’t I been paid yet?

Most invoices are paid within 3 business days of receipt. There may be a bank-to-bank transfer delay. At times there may also be an increased delay from NDIA which will result in a longer timeframe.

What is a Registered Provider?

A registered provider meets the NDIS quality and safeguards standards. If you decide to use a provider that is not registered, ensure they have the correct qualifications, training and safety checks.